Politique d’expédition

SHIPPING AND DELIVERY POLICY

Last updated: September 11, 2026

THERMAVELLE is an independent affiliate information and referral website. We do not directly sell, stock, package, fulfil, or ship the products featured on our website.

When you select a product through THERMAVELLE, you are redirected to an independent third-party retailer, such as Synca Wellness, to complete your purchase. The retailer that processes your payment is solely responsible for preparing, shipping, delivering, and tracking your order.

SHIPPING COSTS AND DELIVERY TIMES

Shipping costs, available destinations, delivery methods, estimated delivery dates, installation options, and any restrictions are determined by the retailer and displayed on its website or during checkout.

Any shipping or delivery information presented on THERMAVELLE is provided for general reference only and may change without notice. The information confirmed by the retailer at checkout takes priority.

ORDER TRACKING

After completing a purchase, the retailer should provide your order confirmation and, when available, tracking information. Please contact the retailer directly if you have questions regarding:

  • Order status
  • Tracking information
  • Delivery delays
  • Missing or damaged shipments
  • Delivery appointments
  • Installation or assembly
  • Address changes

THERMAVELLE cannot access the retailer’s order system and cannot track, modify, redirect, expedite, or cancel an order.

DAMAGED OR MISSING PRODUCTS

If a product arrives damaged, incomplete, or does not arrive, contact the retailer and delivery carrier promptly. Keep the original packaging and take photographs of the product and packaging when possible, as the retailer may request supporting evidence.

THIRD-PARTY POLICIES

All orders are governed by the shipping, delivery, return, warranty, and customer-service policies of the retailer that completed the transaction. Please review those policies before purchasing.

For questions about the THERMAVELLE website itself, please use the contact or consultation form available on our website.