Politique de confidentialité
PRIVACY POLICY
Last updated: September 11, 2026
THERMAVELLE operates this website and its related content, features and services (collectively, the “Services”). Our website is hosted by Shopify, which provides the platform that allows us to offer the Services.
THERMAVELLE is an independent affiliate website. We provide information about wellness products and may direct visitors to third-party retailers through affiliate links. We do not currently sell products directly, process customer payments, fulfil orders or manage product returns through this website. When you follow an affiliate link and make a purchase from a third-party retailer, your transaction is governed by that retailer’s own terms and privacy policy.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use our website, submit a contact form, follow an affiliate link or otherwise communicate with us.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
“Personal information” means information that identifies you or can reasonably be associated with you. Depending on how you interact with our Services, we may collect the following categories of information:
Contact information
This may include your name, email address, telephone number and any other contact information you voluntarily provide.
Consultation and inquiry information
When you use our consultation or contact form, we may collect information about your wellness goals, product interests, preferred massage chair, approximate budget or investment range, questions and any other information included in your message.
Communications
We may collect the information you provide when you communicate with us, request assistance, submit a complaint or ask a question about a product or service.
Device and technical information
We may automatically collect information about your device, web browser, operating system, internet connection, IP address and other technical identifiers.
Website usage information
We may collect information about how you interact with the Services, including the pages you visit, the links you select, the approximate time and date of your visit, your referring website and your interactions with website features.
Cookie and analytics information
We may use cookies, pixels and similar technologies to operate the website, understand website traffic, measure performance, remember preferences and improve the Services.
Affiliate referral information
When you select an affiliate link, the link may contain a referral identifier. The third-party retailer or affiliate platform may use cookies or similar technologies to attribute a qualifying purchase or other action to THERMAVELLE.
PAYMENT AND ORDER INFORMATION
THERMAVELLE does not currently collect your payment card information, process payments, fulfil orders or manage purchases directly through this website.
If you follow an affiliate link and purchase a product from a third-party retailer, that retailer—not THERMAVELLE—collects and processes your billing, payment, shipping, transaction and order information. Please review the retailer’s privacy policy and terms before completing your purchase.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you, including when you complete a contact or consultation form or communicate with us.
• Automatically through the Services, including through cookies, analytics tools and similar technologies.
• From Shopify and service providers that support the operation, security and analytics of our website.
• From affiliate platforms or commercial partners, such as information indicating that an affiliate link generated a visit, lead or qualifying purchase.
• From other parties when permitted or required by applicable law.
HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing and improving the Services
We use information to operate the website, respond to inquiries, provide product information, improve website content, understand visitor interests and personalize the user experience.
Responding to consultation requests
We may use the information submitted through our forms to understand your needs, answer your questions and help you identify products that may be relevant to your stated preferences.
Affiliate operations
We may use referral and performance information to measure affiliate link activity, confirm qualifying referrals and receive affiliate commissions.
Analytics
We may use information to understand how visitors find and use our website, evaluate website performance and identify opportunities to improve the Services.
Marketing communications
If you consent to receive marketing communications, we may use your contact information to send relevant news, product information or promotional messages. You may withdraw your consent at any time.
Security and fraud prevention
We may use information to protect the Services, investigate suspicious or unlawful activity, prevent fraud and maintain the security of our website and systems.
Legal compliance
We may use information to comply with applicable laws, respond to lawful requests, enforce our policies, resolve disputes and protect our legal rights or the rights of others.
COOKIES AND ANALYTICS
Our website and service providers may use cookies and similar technologies. Some cookies are necessary for the website to function. Others may help us understand website traffic, measure performance, remember preferences or support affiliate attribution.
We may use Google Analytics or similar services to obtain information about website usage. These providers may collect information through cookies or similar technologies in accordance with their own privacy policies.
You may manage certain cookie preferences through our cookie banner, when available, or through your browser settings. Blocking certain cookies may affect the functionality of the website.
For information about Google’s privacy practices, visit:
https://policies.google.com/privacy
AFFILIATE LINKS AND THIRD-PARTY RETAILERS
THERMAVELLE participates in affiliate relationships. Some links on the website may direct you to a third-party retailer, including Synca Wellness, and may contain an affiliate referral identifier.
If you follow an affiliate link and complete a qualifying purchase, THERMAVELLE may receive a commission from the retailer at no additional cost to you.
Third-party retailers independently determine how they collect, use, retain and disclose your information. THERMAVELLE does not control their websites, checkout systems, payment processing, shipping practices, warranties, return policies or privacy practices.
Before submitting personal or payment information to a third-party retailer, you should review that retailer’s privacy policy and terms.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information in the following circumstances:
• To Shopify and other service providers that host, maintain, secure, analyze or support our website.
• To analytics providers, including Google Analytics, where enabled.
• To affiliate networks and commercial partners when necessary to operate and measure our affiliate relationships.
• When you request or consent to a disclosure.
• To professional advisers where reasonably necessary for legal, accounting, security or business purposes.
• In connection with a business transaction, such as a merger, acquisition, reorganization or transfer of assets.
• When required by applicable law, legal process or a valid request from a government authority.
• When reasonably necessary to enforce our policies, investigate suspected wrongdoing or protect the Services, THERMAVELLE, our visitors or others.
We do not sell personal information for money.
RELATIONSHIP WITH SHOPIFY
Our website is hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide, secure and improve its platform.
Information processed through Shopify may be transferred to Shopify, its affiliates and its service providers in countries other than the country where you reside.
Shopify may also process certain information as an independent controller for its own purposes. To learn more about Shopify’s privacy practices and the rights available to you, visit:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES
The Services may contain links to websites or online platforms operated by third parties. THERMAVELLE does not control these websites and is not responsible for their content, security, accuracy, availability or privacy practices.
The inclusion of a third-party link does not necessarily constitute an endorsement of all content, claims, products, services or practices associated with that third party.
We encourage you to review the privacy policy and terms of every third-party website before providing personal information or completing a transaction.
CHILDREN’S INFORMATION
The Services are not intended for children under the age of majority applicable in their jurisdiction, and we do not knowingly collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact our Privacy Officer so that we can review and, where appropriate, delete the information.
SECURITY OF PERSONAL INFORMATION
We use reasonable administrative, technical and organizational safeguards designed to protect personal information under our control.
However, no security measure or method of internet transmission is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive or confidential information through unsecured communication channels.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, respond to inquiries, maintain appropriate business records, resolve disputes, enforce agreements and comply with legal obligations.
The appropriate retention period depends on the nature of the information, why it was collected and applicable legal requirements. When personal information is no longer required, we may delete or anonymize it, subject to applicable law.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you reside, you may have some or all of the following rights:
• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of personal information, where applicable.
• The right to withdraw consent, subject to legal or contractual restrictions.
• The right to request information about how your personal information has been used or disclosed.
• The right to request a copy or transfer of certain personal information, where applicable.
• The right to object to or restrict certain processing activities, where applicable.
• The right to submit a complaint regarding our privacy practices.
To exercise a privacy right, contact our Privacy Officer using the method provided in the “Contact and Privacy Officer” section below.
We may need to verify your identity before processing a request. We will not discriminate against you for exercising a privacy right. We will respond within the period required by applicable law and normally within 30 days.
You may designate an authorized representative to submit a request on your behalf where permitted by law. We may require evidence that the representative is authorized to act for you and may ask you to verify your identity directly.
MARKETING COMMUNICATIONS
If you receive promotional emails from us, you may unsubscribe by using the unsubscribe option included in the message or by contacting us.
Even after you unsubscribe from marketing communications, we may still send non-promotional communications when necessary to respond to a request or provide information you specifically requested.
COMPLAINTS
If you have concerns about how we collect, use, disclose or protect personal information, please contact our Privacy Officer first so that we can review the matter.
Depending on your place of residence, you may also have the right to submit a complaint to the privacy or data protection authority responsible for your jurisdiction, including the Commission d’accès à l’information du Québec.
INTERNATIONAL DATA TRANSFERS
Shopify and some of our service providers may store or process information outside Québec or Canada.
When personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction. Where required, we use or rely on appropriate contractual, organizational or legal safeguards for international transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our Services, technology, affiliate relationships, privacy practices or legal obligations.
When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date. Where required by law, we will provide additional notice.
CONTACT AND PRIVACY OFFICER
THERMAVELLE’s Privacy Officer is responsible for overseeing our privacy practices and responding to privacy requests.
For questions about this Privacy Policy, to exercise your privacy rights, withdraw consent or submit a complaint, please use our online contact form:
https://thermavellewellness.com/#consultation
Please write “Privacy Request” at the beginning of your message.
THERMAVELLE
Privacy Officer
Québec, Canada